SBI Clerk Marketing and Computer Paper - Set 1

In a series of providing study material to SBI Clerk aspirants. Today I am providing free sample paper for Marketing and Computer section.

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Download Marketing and Computer ebook for preparation of this section

The desktop contains small graphics called
a) windows                              b) logos                                                c) icons                       
d) pictures                                e) None of these

2.      Which key is used in combination with another key to perform a specific task?
a) Function                              b) Control                                c) Arrow         
d) Space Bar                            e) None of these

3.      Extension of a word file in MS-Office-2007 is
a) .doc                                     b) .docx                                   c) .docxs         
d) All the above                      e) None of these

4.      What is Outlook Express?
a) Scheduler                             b) E-mail client                                    c) Address Book
d) All the above                       e) None of these
5.      In which of the following topologies, there are n devices in a network and each device has (n ⎯ 1) parts for cables?
a) Mesh                                    b) Star                                      c) Ring            
d) Bus                                      e) None of these

6.      Which of the following items is not used in local area network (LAN)?
a) Computer                             b) Modem                                c) Printer         
d) Cable                                   e) Connector

7.      When sending an e-mail, the _________ line describes the content of the message?
a) To                                        b) CC                                       c) Contents     
d) BCC                                    e) Subject

8.      What is the keyboard shortcut for creating chart from the selected cell range?
a) F2                                        b) F4                                        c) F8               
d) F10                                      e) F11

9.      The power of a spreadsheet lies in its
a) Cells                                    b) Formulas                             c) Labels         
d) Worksheets                          e) Rows and Coloumns

10.  IP address consists of how many bits?
a) 16 bits                                  b) 8 bits                                   c) 30 bits         
d) 36 bits                                  e) None of these

11.  Any data or instruction entered into the memory of a computer is considered as
a) Storage                                 b) Output                                 c) Input                       
d) Information                           e) None of these

12.  In Excel, _________ contains one or more worksheets.
a) Template                              b) Workbook                           c) Active cell  
d) Label                                   e) None of these

13.  What do we call a blinking indicator that shows you where your next action will happen?
a) CPU                                     b) Cursor                                 c) Tool bar      
d) Boot                                    e) None of these

14.  Applications are often referred to as
a) Data file                               b) executable files                   c) System software     
d) The operating system           e) None of these

15.  Who among the following is the father of ‘C’ programming language?
a) Dennis Ritchie                     b) Prof John Kemeny              c) Thomas Kurtz         
d) Bill Gates                            e) None of these

16.  Which of the following refers to a small, single-site network?
a) LAN                                     b) DSL                                     c) RAM           
d) USB                                     e) CPU

17.  Which of the following moves the cursor one space to the right to put spaces in between words?
a) Control key                          b) Space bar                             c) Printer         
d) Mouse                                  e) None of these

18.  Which of the following is a program which helps create written documents and lets you go back and make corrections as necessary?
a) Spreadsheet                         b) Personal writer                     c) Word printer           
d) Word processor                  e) None of these

19.  User- programmable terminals that combine VDT hardware with built-in-microprocessor is/are called
a) Kips                                     b) PC                                       c) Mainframe  
d) Intelligent terminals             e) None of these

20.  The storage capacity of a disk system depends on the bits per inch of track and the tracks per inch of
a) Cylinder                              b) Hum                                                c) Cluster        
d) Surface                                e) None of these

21.  Cross-selling covers
a) Identifying customer needs
b) Matching the products to customer needs
c) Convincing the customers of product benefits
d) Responding to questions and objections of customers
e) All of these

22.  A prospect means
a) Any customer who walks into the bank
b) An employee of a bank
c) A customer who is likely to be interested in bank’s product or service
d) A depositor of the bank
e) A borrower of the bank

23.  The advantages of telephone interview are
a) Relatively low cost per interview
b) Good for reaching important people who are inaccessible
c) Securing co-operation which is not always possible
d) All of these
e) Only (1) and (2)

24.  The best advertisement is
a) Glow sign boards                 b) On internet                          c) TV, Media  
d) Print Media                          e) A satisfied customer

25.  Acid test of a brand is
a) Brand preference                 b) Brand awareness                 c) Brand acceptability 
d) Brand loyalty                       e) Brand equity

26.  The creation of Utility “concept was propounded by”
a) FE Clark                              b) Paul Mazur                          c) Richard Buskirk      
d) Peter F Drucker                   e) None of these

27.  “The delivery of standard of living” concept was propounded by
a) Richard Buskirk                   b) Paul Mazur                          c) FE Clark     
d) Peter F Drucker                   e) None of these

28.  “Middlemen are nothing but social parasites and the sooner they are eliminated the better for society.” This statement is related to
a) Advantages of middlemen
b) Disadvantages caused to consumers due to middlemen
c) Disadvantages caused to producers
d) Disadvantages caused to government regulations
e) None of these

29.  A situation in which consumer purchases are unplanned is called
a) Irregular demand                 b) Unwholesome buying                      c) Impulse buying
d) latent demand                      e) None of these

30.  The factor(s) which affect(s) product mix is/are
a) Changes in market demand
b) Production capacity
c) Marketing capacity
d) All the above
e) None of these

31.  Credit cards are used for
a) Cash withdrawls     
b) Purchase of air tickets        
c) Purchase of consumable items from retail outlets   
d) All of these 
e) None of these

32.  ATMs are
a) Branches of banks  
b) Manned counter of banks   
c) Unmanned cash dispensers
d) All of these
e) None of these

33.  Marketing is successful when
a) Demand exceeds supply
b) Supply exceeds demand
c) Exports are heavy and costly
d) Salesmen are effectively trained
e) All the above situations

34.  In Marketing, market penetration means
a) Entering likely purchasers houses
b) Entering stores and shops
c) Covering a wide area of the market
d) All the above
e) None of these

35.  Innovation in marketing helps in
a) Designing new products      
b) Improving marketing functions      
c) Increasing sales
d) New methods for increasing prospects
e) All the above

36.  Product mix means
a) Distributing a mix of products
b) Collecting ideas to sell better
c) Satisfying the customers
d) Bundle of products required by the customer
e) Various products designed by the company

37.  Selling skills are judged by
a) Number of goods sold
b) Amount of profit earned
c) Number of customers converted
d) All the above
e) None of these

38.  I understand marketing as
a) Only a process of selling
b) Meeting human and social needs profitable
c) Focusing on customers
d) Focusing only on producing goods/services
e) Only (2) and (3)

39.  For a financial organization like bank, MIS means
a) Middle income scheme
b) Management information system
c) Management of information & science
d) Marketing information system
e) Only (2) and (4)

40.  The balance sheet of an organization gives information regarding
a) Result of operations for a particular period
b) The financial position as on a particular date
c) The operating efficie4ncy of the firm
d) Financial position during a particular period
e) The operating health of the firm

1.                  C
2.                  B
3.                  B
4.                  B
5.                  A
6.                  B
7.                  E
8.                  E
9.                  B
10.              E
11.              C
12.              B
13.              B
14.              B
15.              A
16.              A
17.              B
18.              D
19.              D
20.              D
21.              E
22.              C
23.              E
24.              E
25.              D
26.              C
27.              B
28.              B
29.              C
30.              D
31.              D
32.              C
33.              A
34.              C
35.              D
36.              E
37.              D
38.              E
39.              B
40.              B

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  1. Thanks for this.....
    But please upload gk 2nd series Ebook

  2. answer of 4 Should be D

  3. sir application form me 2012 nd 2013 me pucha hai appear hue the ya nai...
    sir actually mujhe dhyan ni hai ki me rrb me appear hua tha ya normal banks k exam me..
    what can i do.. plz tell

  4. Sir please upload marketing and gk e book as soon as possible. ..

  5. Sir Please upload marketing and English sample paper

  6. please tell me, if any way to pass english subject, please tell me easy tips of english subject

  7. sir please upload marketing& current affair

  8. Sir please upload general awareness capsule in pdf

  9. Sir SBI gk capsule pdf me dale

  10. SBI clerk computer and marketing pdf me dale

  11. sir i want 2 purchase ur book me belong to west bengal .
    how i wll get the book?


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