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Banking Awareness Quiz - Banking Ombudsman (Part 2)

Published on Wednesday, September 23, 2015
Banking Awareness Quiz today :-

==>> Must read Banking Ombudsman notes here

Q1. The Banking Ombudsman Scheme was introduced under:
a) Banking Regulation Act, 1935
b) Banking Regulation Act , 1949
c) Banking Regulation Act, 1985
d) None of The Above

Q2. The Banking Ombudsman Scheme was introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from _______:
a) 1992
b) 1993
c) 1995
d) None of The Above

Q3. The Banking Ombudsman Scheme was first introduced in India in 1995 and it was revised in ______:
a) 2002
b) 2004
c) 2006
d) None of The Above

Q4. Current Banking Ombudsman Scheme introduced in ________:
a) 2004
b) 2005
c) 2006
d) None of The Above

Q5. Banking Ombudsman is appointed by __________:
a) Central Finance Minister
b) Reserve Bank of India 
d) None of The Above

Q6. Which among the following is incorrect:
a) Banking Ombudsman is a senior official appointed by RBI.
b) The Offices of Banking Ombudsman is mostly situated at State Capitals.
c) All Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Banking Ombudsman Scheme
d) None of The Above

Q7. Banking Ombudsman is appointed for:
a) handling and redress banks complaints against customers' behavior 
b) handling and redress customer complaints against deficiency in certain banking services
c) providing decision on important banking operations like - CRR, SLR and MSF etc. 
d) None of The Above

Q8. Which among the following is suitable ground of complaint against banks to Banking Ombudsman:
a) Charging any commission for acceptance of small denomination notes 
b) Any delay in payment of inward remittances or non payment of inward remittances 
c) Any excessive delay or non - payment of collection of cheques, drafts, bills etc.
d) If any banking organization refuses to accept taxes or any delaying in accepting taxes ( as required by RBI or Government of India).
e) Any Delay in issuing Government Securities 
f) All of The Above
g) None of The Above

Q9. A bank customer can file a complaint against banking organization if reply is not received from the bank within a period of _____after concerned bank has received complaint representation:
a) Two Months
b) One Month
c) Three Months
d) None of The Above

Q10. You can file a complaint to Banking Ombudsman if:
a) If bank rejects the complaint
b) If bank show negligence for your complaint
c) Both of Above
d) None of The Above

Q11. If complainant is not satisfied with bank's reply can he file a complaint to Banking Ombudsman:
a) Yes
b) No

Q12. Banking Ombudsman charge ______fee for filing and resolving customer's complaints:
a) Rs. 10,000
b) Rs. 5,000
c) No Fees charge
d) None of The Above

Q13. If any loss suffered by the complainant then complainant will get:
a) Rs. 5,00,000 for any huge loss
b) Rs. 10,00,000 for any huge loss
c) amount arising directly out of the act or omission of the bank or Rs. 10,00,000, whichever is lower
d) None of The Above

Q14. If one party rejects the Banking Ombudsman's decision then:
a) such party have to satisfied with Banking Ombudsman's decision only
b) such party can approach the appellate authority against the Banking Ombudsmen's decision. 
c) such party can approach the governor of RBI.
d) None of The Above

Q15. Appellate Authority is vested with a:
a) Deputy Governor of RBI
b) Head Governor of RBI
c) Finance Ministry 
d) None of The Above

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